Disappointed
Helen - Verified purchaser
9/17/2025
No I do not recommend this product.
We were very disappointed as we didn't get to go on the steam train because it was cancelled the morning we got there, I checked the night before and before we left as we travelled an hour and half to get there, to make sure the steam train was running, when we arrived we were told only the diesel train was running and that it stated on the website that they had cancelled the steam train, when I checked it still said the steam train was running, so we were really disappointed as this was a present from our children.
When did your experience take place? 10 Aug 2024
What was the name of the venue where your experience took place? Ecclesbourne Valley Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Helen, thank you for your feedback. Due to the heritage nature of the steam train, there are occasions where it has to be replaced at short notice with a diesel engine. We’re sorry for the disappointment, especially as this was a gift from your children, but we hope you still enjoyed yourself and had a great day overall.
Steam train
Denise - Verified purchaser
9/16/2025
No I do not recommend this product.
Disappointed for a steam train experience there was no steam train but a diesel loco
When did your experience take place? 11 Sep 2024
What was the name of the venue where your experience took place? Nene Valley Railway Ltd - Peterborough, Cambridgeshire
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Denise, thank you for your feedback. Due to the heritage nature of the steam train, there are occasions where it has to be replaced at short notice with a diesel engine. We’re sorry for the disappointment, but we hope you still enjoyed yourself and had a great day overall.
Steam train
Karen - Verified purchaser
9/16/2025
No I do not recommend this product.
There wasn’t a steam train it was disappointing when that’s what had been purchased and expected.However the afternoon tea at a local hotel wasn’t too bad . The venue was excellent
When did your experience take place? 11 Sep 2024
What was the name of the venue where your experience took place? Nene Valley Railway Ltd - Peterborough, Cambridgeshire
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Karen, thank you for your feedback. Due to the heritage nature of the steam train, there are occasions where it has to be replaced at short notice with a diesel engine. We’re sorry for the disappointment, but we hope you still enjoyed yourself and we are glad you enjoyed the afternoon tea, it really is an excellent venue.
Steam train
Phil - Verified purchaser
9/16/2025
Yes I recommend this product.
The experience was affected by not having it made clear that the afternoon tea needed to be booked prior to the day of the train ride.
When did your experience take place? 14 Sep 2024
What was the name of the venue where your experience took place? Ecclesbourne Valley Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Phil, thank you for your feedback. We're sorry to hear the afternoon tea booking requirement wasn’t made clear and that this impacted your experience. We’ll review the information provided to ensure it's clearer for future guests. We appreciate your feedback and hope you still enjoyed your trip on the train.
Poor by Activity Superstore
Michael Hogan - Verified purchaser
9/15/2025
No I do not recommend this product.
We were sent to the wrong station address on your voucher. No times or information on locked gate Good serviceby the train and station people. .Activity Superstore need to provide better information on the day.
When did your experience take place? 18 Sep 2024
What was the name of the venue where your experience took place? Nene Valley Railway Ltd - Peterborough, Cambridgeshire
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Michael, thank you for your feedback, and we’re sorry for the confusion caused by the incorrect station details and lack of information. We're glad to hear the station staff were helpful, and we’ll be reviewing the voucher info to ensure it's clearer and correct for future guests.
Steam
Ian - Verified purchaser
9/10/2025
No I do not recommend this product.
Great little steam railway needs to try and extend
When did your experience take place? 31 Aug 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
Enjoyable Steam
Dave - Verified purchaser
9/10/2025
No I do not recommend this product.
Our visit to the East Somerset Railway was very pleasant. Everyone was very welcoming and friendly.
Although a relatively small set up, compared to some, it was all well presented and the David Shepard gallery very good.
The trip was supposed to be a "steam and cream tea experience", when it came to booking, the website did not allow us to book both on the same day so we are going to go somewhere else for our tea.
This was all the more annoying because, when we were at the railway, there was a board displaying which coach to go to for the cream tea.
I think this is a failing of the experience company and not the railway.
When did your experience take place? 06 Sep 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
East Somerset Railway
Barbie - Verified purchaser
9/10/2025
Yes I recommend this product.
If you’re into the nostalgia steam trains, Highly recommended E S R a great day out, a small location with lots to see.
A BRILLIANT day out .
When did your experience take place? 06 Sep 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
Short track
Steam buff - Verified purchaser
9/10/2025
No I do not recommend this product.
Unfortunately the weather was very wet. The length of track and journey time was short. But it was a steam train 🚂.
There was a very limited choice of venues. It would be better if there are more options
When did your experience take place? 24 Aug 2024
What was the name of the venue where your experience took place? East Somerset Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello, thank you for your feedback. We're glad you enjoyed the steam train itself, though we understand the wet weather and short journey made the experience feel limited. We also appreciate your comments about venue choices and will share this with our team as we work to improve our range of options.
Disappointing
Bill - Verified purchaser
9/10/2025
No I do not recommend this product.
Not a venue that is blessed with much money, the scheduled steam engine was not available for the early services and the replacement diesel engine broke down during the first run of the day. the run was very slow. Steam was seen as water was hosed onto the radiator to cool the diesel engine down at the end. The next scheduled service was cancelled and although a steam engine was promised later in the day, there was not enough of interest on site to keep us waiting in the hope. The staff/volunteers tried, but they little to work with.
When did your experience take place? 21 Aug 2024
What was the name of the venue where your experience took place? East Somerset Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Bill, thank you for sharing your experience. We're sorry to hear the visit didn’t live up to expectations, especially with the steam engine unavailable and the issues that followed. It’s clear the team on-site did their best under the circumstances, but we understand how disappointing it must have been, particularly with limited things to do while waiting. Your comments will be passed on to help improve the experience for future visitors.
