Filthy hotel
Floss by - verified purchaser
No I do not recommend this product10/14/2020
We arrived at the hotel shown to room 203 the window was wide open and it was cold and raining we went down for evening meal when came back in the room there was a 4 poster bed and it was full of dust and cobwebs all over all the other furniture was dust I got up in the middle of the night had to open the window because of the fusty smell the old iderdown weighed a ton we have reported it to the hotel they came up with silly excuses the mirror which was very large looked like it had fallen of the wall and they had just leaned it against the wall right were you walked to the toilet very dangerous this hotel is a disscusting place and should have been checked by your company before putting it in your booklet in the pack
When did your experience take place? September 23rd
What was the name of the venue where your experience took place? Downey arms Hotel. Wykeham
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Response from Activity Superstore
Grace - Supplier Team
Thank you for your feedback on the One Night Escape with Dinner for Two. Your feedback is upsetting to hear as this is a popular location choice for many of our customers, this comes as quite a surprise. I'm very sorry to hear that you were left feeling disappointed with the experience that you took and you felt the hotel staff were not helpful with the issues that you brought to their attention. I will pass your feedback onto the relevant department to look into this further. Thank you again.