Awful hotel good location
Terry - Verified purchaser
No I do not recommend this product.
The worst thing about this hotel was the car park is now an NPC car park so although we paid £10 to park for 2 days we received 4 parking fines when we got home? I tried to contact the hotel but they didn't want to know so we had to appeal all 4 separately and it took 2 Months to sort out. It was so stressful and needless, we feel reluctant to buy further breaks through activity superstore.
When did your experience take place? 15 Sep 2024
What was the name of the venue where your experience took place? The Stuart Hotel
Response from Activity Superstore
Hello Terry, thank you for sharing your experience. We’re very sorry to hear about the parking issues, the stress it caused and how long it took to resolve them. We’re glad to hear you eventually got it sorted, and appreciate your patience throughout the process. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback is important to us as and we will pass this on to the venue for improvement.
