A poor experience - don’t bother
Emcee9 - verified purchaser
No I do not recommend this product8/7/2023
Poor experience. The whole booking process (including voucher validation) seemed convoluted to me (having to first provide The Activity Superstore with my preferred dates and times, which they would then try to book with the venue; it would have been so much easier to allow me to book direct with the venue. The Activity Superstore said they would get back to me when the booking was confirmed. As it happened, the venue itself confirmed with me first a couple of days later; i didn’t hear back from the The Activity Superstore agent until two days after that. Slow slow slow! On arrival, venue struggled to find my booking. We were made to sit in an area that I would describe as ‘out of the way’ (even though venue only had a few customers in it at the time). Lack of communication between venue staff with no-one really understanding what we were there for. We had to explain to them more than once that we had booked an afternoon tea experience (that we’d paid to upgrade, I might add!) Fries were stone cold when they turned up so had to ask for them to be replaced. Everything else okay but nothing special. I definitely would not recommend the venue or The Activity Superstore.
When did your experience take place? 04 Aug 2023
What was the name of the venue where your experience took place? Revolution Bar Leadenhall
