Steam
Ian - Verified purchaser
9/10/2025
No I do not recommend this product.
Great little steam railway needs to try and extend
When did your experience take place? 31 Aug 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
Enjoyable Steam
Dave - Verified purchaser
9/10/2025
No I do not recommend this product.
Our visit to the East Somerset Railway was very pleasant. Everyone was very welcoming and friendly.
Although a relatively small set up, compared to some, it was all well presented and the David Shepard gallery very good.
The trip was supposed to be a "steam and cream tea experience", when it came to booking, the website did not allow us to book both on the same day so we are going to go somewhere else for our tea.
This was all the more annoying because, when we were at the railway, there was a board displaying which coach to go to for the cream tea.
I think this is a failing of the experience company and not the railway.
When did your experience take place? 06 Sep 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
East Somerset Railway
Barbie - Verified purchaser
9/10/2025
Yes I recommend this product.
If you’re into the nostalgia steam trains, Highly recommended E S R a great day out, a small location with lots to see.
A BRILLIANT day out .
When did your experience take place? 06 Sep 2025
What was the name of the venue where your experience took place? Cranmore Railway Company LTD
Short track
Steam buff - Verified purchaser
9/10/2025
No I do not recommend this product.
Unfortunately the weather was very wet. The length of track and journey time was short. But it was a steam train 🚂.
There was a very limited choice of venues. It would be better if there are more options
When did your experience take place? 24 Aug 2024
What was the name of the venue where your experience took place? East Somerset Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello, thank you for your feedback. We're glad you enjoyed the steam train itself, though we understand the wet weather and short journey made the experience feel limited. We also appreciate your comments about venue choices and will share this with our team as we work to improve our range of options.
Disappointing
Bill - Verified purchaser
9/10/2025
No I do not recommend this product.
Not a venue that is blessed with much money, the scheduled steam engine was not available for the early services and the replacement diesel engine broke down during the first run of the day. the run was very slow. Steam was seen as water was hosed onto the radiator to cool the diesel engine down at the end. The next scheduled service was cancelled and although a steam engine was promised later in the day, there was not enough of interest on site to keep us waiting in the hope. The staff/volunteers tried, but they little to work with.
When did your experience take place? 21 Aug 2024
What was the name of the venue where your experience took place? East Somerset Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Bill, thank you for sharing your experience. We're sorry to hear the visit didn’t live up to expectations, especially with the steam engine unavailable and the issues that followed. It’s clear the team on-site did their best under the circumstances, but we understand how disappointing it must have been, particularly with limited things to do while waiting. Your comments will be passed on to help improve the experience for future visitors.
Afternoon tea
Colly - Verified purchaser
9/10/2025
No I do not recommend this product.
We had over fifty miles to drive to get to the venue, which was the nearest on the list to where we live. This was the second time to the same place. Was it worth the journey? No, but we had to go otherwise the money spent om the gift we were given would have been lost.
I am dairy free and told them in advance of us going. The first time we were there they had properly prepared the afternoon tea with one for myself and one for my wife. This last time the kitchen had obviously not got the message about me being dairy free as they brought a normal afternoon tea for both of us to share. After being asked if it was dairy free they took it away and eventually
brought a selection of food which was the same for both of us. Bearing in mind there normal price for afternoon tea is £24 per person. This is considerably more than the value of the voucher, therefore what we received was was reduced accordingly.
When did your experience take place? 17 Oct 2024
What was the name of the venue where your experience took place? The Crown Hotel, Harrogate
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello, thank you for taking the time to share your feedback. We’re sorry to hear that your second visit didn’t live up to your first, especially after making such a long journey. We understand how frustrating it must have been for your dietary needs to be overlooked, and for the experience to feel reduced in value. Your comments are appreciated and will be shared with the venue to help improve both preparation and consistency going forward.
Very disappointed
Andy grace - Verified purchaser
9/10/2025
No I do not recommend this product.
I brought this voucher thinking I would get afternoon tea on a steam train for myself and my wife, when I found out they were two separate experiences I was disappointed as it was sold as has afternoon tea on a steam train. We went to the Shepton Mallet railway station which is very rundown we had a trip on the steam train of three miles then was brought back to the Shipton Mallet station we had the chance of having four separate trains to pull the coaches the three miles and back again as the weather was not good we decided to leave the site after the first trip, if I known more about the station I would probably not of chose this station. This needs to be sold as two separate vouchers because it is very misleading having them on the front of the voucher
When did your experience take place? 09 Oct 2024
What was the name of the venue where your experience took place? East Somerset Railway
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Andy, thank you for your feedback. We're sorry to hear the experience didn’t meet your expectations, especially with how it was presented. Within the description of this voucher on our website, we state "Whether enjoyed on the same day as the steam train ride or saved for another cherished occasion, your delightful afternoon tea will be savoured at a separate location from the train experience." But we apologise if this wasn't made clear enough and will look to see how this can be improved to avoid any future confusion. It’s also disappointing to hear that the condition of your chosen station left you underwhelmed. Your comments are valuable and will be passed on to help improve the experience.
Nice but some attention to presentation needed
Helen - Verified purchaser
9/9/2025
Yes I recommend this product.
Experience bought for us by our children. Booking easy to complete online. Venue very quiet. We were the only ones having an afternoon tea and there was only 1 other person in the same room. We booked a venue for whilst we were on holiday which did limit our choice. As a Coeliac I would have liked my GF savoury on a proper platter instead of just a plate of rolls cut in half and perhaps sandwiches so it was not an obvious difference or both of us to have rolls. Whilst this is possibly a caters way of distinguishing the difference to aid the server when there are dietary requirements, it highlights an inequality as there was also less choice/ when compared to a "normal" platter. As GF only had 2 choices of savoury whilst my husband had 3 but I had more savoury which was wasted as it was too much. Service was attentive.
When did your experience take place? 02 Sep 2024
What was the name of the venue where your experience took place? Rossett Hall Hotel
Tea
David - Verified purchaser
9/9/2025
No I do not recommend this product.
Original confirmation date had been put to a completely different location which caused some distress. The young lady at The Red Lion Colchester had to sort another day for us.
When did your experience take place? 28 Oct 2024
What was the name of the venue where your experience took place? Brook Red Lion Hotel
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello David, thank you for sharing your experience. We're sorry to hear about the mix-up with your booking and the inconvenience it caused. We're glad the team were able to help resolve it. We hope you still had a lovely time doing your experience once this was resolved. We appreciate your patience and thank you for bringing this to our attention.
Tea
B - Verified purchaser
9/9/2025
No I do not recommend this product.
Venue did not fit an afternoon tea, not a traditional tea and there was no one else in there so no atmosphere. I know it was a Sunday maybe venue not right for a tea I felt awarded being there. Food was ok all I wanted was sandwiches and a scone
When did your experience take place? 05 Jan 2025
What was the name of the venue where your experience took place? Revolution Bar Brighton
Response from Activity Superstore
Grace.Fallon - Supplier Team
Hello Becky, thank you for your feedback. We're sorry to hear the venue didn't feel right for an afternoon tea and that the atmosphere was lacking. We appreciate your comments and understand how that affected your experience, especially when you were hoping for something more traditional.