Voucher Terms
Cancellation Cover
Should you need to cancel your experience at short notice, owing to illness or accidental injury to yourself or the death of an immediate family member, it may be possible to rearrange your experience through a replacement voucher. Please note our Cancellation cover does not cover pre-existing medical conditions.
Cancellation Procedure
Confirm the facts in writing, as soon as possible, with as much information as possible. Please enclose with your letter:
- a Doctor’s/Death Certificate.
- all information requested.
- all documentation and records necessary to evaluate and verify your claim.
- copies or extracts of any documents which may be required. It is entirely at the discretion of the Activity Superstore Customer Service Centre whether the claim is admissible and either a new voucher issued or reimbursement made.
Personal Accident Policy Schedule
It is hereby confirmed that Personal Accident Insurance has been arranged where relevant and indicated on your voucher. If you sustain an injury during the course of your experience, you may be entitled to claim compensation in accordance with the following Schedule after the total claim has been substantiated under this insurance.
Compensation of up to £50,000 is payable per insured person in respect of an accident as set out below:
Accidental death, Permanent total disablement, Permanent partial disablement, Total loss of hearing, sight or speech, and any loss of limbs.
Accidental death benefits are payable only upon bodily injury (as described above) or accidental death during the period of insurance i.e. whilst the insured is carrying out activities in connection with and under the direction of Activity Superstore.
Please note that these points are for guidance only and do not form part of the policy document or represent a full statement of all terms and conditions applicable. These notes are subject to the terms and conditions of the insurance policy, a copy of which is available upon request by calling Activity Superstore on 0371 384 1800 at local call rates if calling from a landline, mobile rates vary.
Terms and Conditions
The Activity Superstore issues face value vouchers ("Vouchers") entitling the holder to choose, up to the value stated on the Voucher, one of a range of activities ("Experiences") supplied by the Activity Superstore and provided by selected suppliers.
Voucher validity
Vouchers are valid until the expiry date shown on your Voucher. Please check the season of any intended Experience, as this may be shorter than the Voucher validity. You must book and complete your Experience prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding those vouchers bought when on promotion).
A Voucher can only be extended once and must be done while the voucher is valid. Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity. Promotional vouchers cannot be extended.
Choosing your Experience
This pack is for a Voucher that entitles the holder to any† of the Experiences supplied by the Activity Superstore, up to the value stated, including the Experience/Experiences featured either on the outside of the pack, or on the literature accompanying your pack. A difference will be payable if the chosen Experience costs more than the face value of your original Voucher and the value of your Voucher will be increased. If your chosen Experience is cheaper, we will hold the difference as a credit against another Experience. The credit cannot be used to pay for the cost of an extension or an exchange. All credits held will have the same expiry date as the original purchased Voucher. Please note once a date has been booked with a supplier your Voucher is no longer available for an exchange and will be deemed to be used at that point.
Exchanging your Voucher
A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below†, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.
†Please note promotional products and tangible gifts are excluded from the list of exchangeable products.
Age, size and health restrictions
For safety reasons, some Experiences have certain size, age and health restrictions. You are required to notify Activity Superstore and/or the provider of any relevant medical condition. For driving Experiences you will need a full valid UK or European driving licence (manual) which must have been held for a minimum of one year, unless otherwise stated. Our Customer Contact Centre or the provider can advise of any restrictions at the time of purchase and/or booking.
Bookings
In order to enjoy your chosen Experience and to arrange a time and place for your Experience, you can choose the particular provider of the Experience that you are interested in, phone us, the provider or book via our website. You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so, we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document. Customers should also note that your Voucher must be presented on the day (unless already sent to the Experience provider), in order to participate in the Experience. If lost, we regret that Vouchers cannot be replaced. You may also be required to pay a deposit to the provider to confirm your booking in advance. This deposit will be credited back upon completion of your Experience. Please note you may not be able to change your mind once a date has been booked with a supplier.
Returns
We are happy to accept returns within 28 days of purchase. Nevertheless returns and exchanges are not available if you have registered for a Voucher, extended your Voucher, used or booked your Voucher, if the date of the request is after the Voucher expiry date, or if the pack is not in a re-saleable condition. No interest will be paid on the amount to be refunded.
Experience availability and timings
These are given as a guide only, and you may be required to wait between different elements of the Experience alongside other participants.
Description and photography
We have tried hard to ensure that descriptions and illustrations used on the pack, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the Experience described, and do not form part of any contract between you and Activity Superstore.
If you need to cancel or change your Experience booking
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Activity Superstore if you can rebook through the cancellation cover. If you need to cancel your Experience because of accidental injury/illness to yourself, or a death in your immediate family you should contact Activity Superstore as it may be possible to re-arrange your Experience on presentation of a medical certificate.
For more information on our full terms and conditions including; If we cancel or change your Experience, Experience Cheques, Insurance, Prices, Incase of problems, Weather and Choosing your activity, please visit www.activitysuperstore.com/Static/TermsandConditions.
Contracts (Rights of Third Parties) Act 1999
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The funds on Vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent, some funds on Vouchers may not be available to spend.
The Activity Superstore Ltd, 1st Floor, 41-45 High Street, Saffron Walden, Essex, CB10 1AR.
Registered no 3319862
