Avoid !
Lambkin - verified purchaser
No I do not recommend this product2/29/2020
My daughter bought us this experience for a Christmas present , we travelled over an hour half to get there , to be met by what seemed an inexperienced young member of staff who asked me to fill in a form , she passed me a pen which was leaking ink which I ended up covered in , she didn’t apologises I had to ask her if she had something to get it off . We were then given our robes and flip flops , flip flops were one size and were way to small for my husband . The member of staff then asked if we had been before , to which I replied No , so she started to whisper where all the amenities were. My husband couldn’t hear her at all , so I asked her could she speak up as we couldn’t hear . The changing rooms were terrible only two cubicles and very small when there were a lot of people in there ( which there was ) you could hardly move . The lockers needed a pound coin to be able to use this was not explained at reception when we arrived . The sauna and steam room upstairs both were to be desired , the eucalyptus steam room smelt of sweat , not very relaxing at all .the outdoor hot tub jets were not working there was no bubbles and the outdoor sauna was absolutely Thilthy with cobwebs and dirt , we sat in this for about 2 mins and decided to get out . The mud treatment was no better. We were taken to a chamber that looked like it needed a revamp , cracked tiles , etc no . There was no relaxing music , not even in the snooze room apart from in the reception area . I left not feeling relaxed and feel the Spa day was completely wasted
When did your experience take place? 26/02/2020
What was the name of the venue where your experience took place? The Bridge Hotel & Spa Grace - Supplier Co-Ordinator Thank you for your review. For all spa experiences we always need a form to be filled out, this is due to medical reasons to ensure you get the best treatment and do not have any allergic reactions to the products used. I can only apologise that the amenities there were not all fully explained or you misheard the information, I can only assume that the 'whispering' was to create a relaxing atmosphere at the venue. In regards to the facilities, I'm sorry that there were not all up to a high standard, we expect only the best from every venue we offer and I will pass these comments over to be looked into.
Thank you again for your feedback.
Response from Activity Superstore