Terms and conditions
Please read this page carefully before booking your experience. These terms and
conditions form the basis of a contract between us (Activity Superstore), and you
If you have any questions, please call us on 0870 111 8283.
Use the navigation below or simply scroll down the page to view our terms and conditions.
Vouchers purchased from Activity Superstore over the telephone or via the internet
will be issued directly by us to the purchaser or, on the purchaser’s direction,
to another person nominated by him (“the Holder”). Special arrangements can be made,
for an extra charge, if you wish to use one of our presentation packs.
Please read this page carefully before purchasing your activity gift voucher. These
terms and conditions form the basis of a contract between us (Activity Superstore),
and you (the purchaser and/or any subsequent holder of the activity gift voucher).
The Activity Superstore issues face value vouchers (“Vouchers”) entitling the Holder
to choose, up to the value stated on the Voucher, one of a range of activities supplied
by the Activity Superstore and provided by selected suppliers.
All purchases are sent out first class Royal Mail delivery as standard. Purchases
can only be delivered to a UK postal address and bought with credit card that is
registered to a UK postal address. Please allow 3-5 working days on all experience
day vouchers, gifts and personalised gifts. There is the option to send recorded
delivery at £3.90 and Special Delivery at £6.45 for experience day vouchers only.
Vouchers are valid for a minimum of nine months (excluding promotions). Please check
the season of any intended activity, as this may be shorter than the Voucher validity.
You will find the expiry date printed on the Voucher. You must book and complete
your activity prior to the expiry date. If you are unable to use your Voucher within
the validity period, the Voucher can be extended for a period of up to six months
(excluding promotions). A Voucher can only be extended once and must be done while
the voucher is valid.
Extended Vouchers cannot be refunded. A £20 administration fee is payable if you
choose to extend your validity. Promotional vouchers cannot be extended.
You may use your Voucher to book any of the activities from our website. If you
have not already been provided with a Voucher for the type of activity you are interested
in, or wish to change to another activity type, contact us on the number provided
or via our website and you will be sent a Voucher for that activity. If appropriate,
your original Voucher will be replaced.
Contact us again when you have decided which activity you wish to enjoy. A difference
will be payable if the chosen activity costs more than the face value of your original
Voucher and the value of your Voucher will be increased.
If your chosen activity is cheaper, we will hold the difference as a credit against
another activity. In this case, the credit holds the same expiry date as the original
Please note you may not be able to change your mind once a date has been booked
with a supplier.
A Voucher can be exchanged only once for another Voucher, up to the face value stated
on it and subject to the restrictions below , without incurring a fee. An administration
fee of £20 will be charged for a second and final exchange, (as no more than two
exchanges in total are permitted). If you wish to combine or merge more than one
Voucher together, as part of the exchange process, then this can be arranged however
subject to the following restrictions; You can merge no more than two Vouchers together;
if the Vouchers have different expiry dates then the earlier expiry date is taken
forward onto the replacement Voucher, not the later date; only Vouchers purchased
from the same retail chain or website may be merged together; and you may not merge
any Vouchers previously merged or exchanged.
Please note Activity Superstore promotional products, tangible gift products and
Fresh Weekend products are excluded from the list of exchangeable products.
Customers must be aged 18 years or over to buy alcohol on ActivitySuperstore.com and
must provide proof of age if requested. By completing the order the customer is
confirming they are aged 18 years or over. On delivery, the customer may be requested
to show proof of identification (with a photograph) to verify the age of the person
accepting delivery. If acceptable identification cannot be provided the goods will
be returned to the supplier.
In order to enjoy your chosen activity and to arrange a time and place for your
activity, you can choose the particular provider of the activity that you are interested
in, phone us, the provider or book via our website.
You may be required to send your Voucher to the chosen provider to confirm your
booking in advance: if so we recommend you keep a record of your Voucher number
and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day, in order
to participate in the activity. If lost, we regret that Vouchers cannot be replaced.
We have tried hard to ensure that descriptions, illustrations and experience titles
used in the Voucher packs, in all our literature and our website are accurate, however,
photographs and experience titles are intended to give a general idea of the activity
described, and do not form part of any contract between you and Activity Superstore.
Please note depending on the location you choose the experience title may differ
to that of experience title used by our suppliers, but this does not effect your
entitlement as described in your Voucher pack.
Where applicable, the price of the Voucher includes the cost of providing you with
personal accident insurance cover to participants up to 75 years old. This insurance
cover is only included if indicated on your Voucher and is not available for activities
that take place abroad. Full details of insurance cover are available on request.
If you are not satisfied with your Voucher pack, please call us within 28 days of
purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds
will be paid back onto the credit/debit card used to place the original order, or
by cheque. No interest will be paid on the amount to be refunded. Refunds cannot
be issued once a date has been booked with the provider.
Activity Cheques can be redeemed for any activity or gift from our website excluding
overseas activities. A difference will be payable if the chosen activity costs more
than the face value of your activity cheque.
If your chosen activity is cheaper, we will hold the difference as a credit against
another activity. In this case the credit holds the same expiry date as the original
For safety reasons, some activities have certain size, age and health restrictions.
You are required to notify Activity Superstore and/or the provider of any relevant
medical condition. Our Customer Contact Centre/or the provider can advise of any
restrictions at the time of purchase and/or booking. However, you should note that
you must be 18 or over to purchase any product containing alcohol.
These are given as a guide only, and you may be required to wait between different
elements of the activity alongside other participants.
If we cancel your activity, we will tell you as soon as possible, and do our very
best to offer an alternative date or location. If specific celebrities or vehicles
are featured but are not available on the day for reasons beyond our control, we
will try to find the best possible replacement. If this is not possible, we reserve
the right to cancel your activity at short notice and re-book you. We reserve the
right to reschedule the timings or location of any activity owing to unavailability
of the activity, insufficient numbers making the activity unavailable, and other
factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at
our own discretion. We will endeavour to offer a suitable alternative activity of
the same value, however, if not we will refund your Voucher in full. If you decide
to book a different activity and the price of that activity exceeds the face value
of your Voucher, you will be expected to pay the difference.
We also reserve the right to make minor changes to your activity. Examples of minor
changes include car specification, or order of activities on a particular day.
You should contact us immediately if you need to change or cancel your booking.
We will do our best to fill the allocated space, but if we are unable to do so,
you may lose your booking. You will be advised by Activity Superstore if you can
rebook through the cancellation cover.
If you need to cancel your activity because of accidental injury/illness to yourself,
or a death in your immediate family you should contact Activity Superstore as it
may be possible to re-arrange your activity on presentation of a medical or death
Activities may be cancelled due to weather conditions, mechanical failure, or for
other reasons beyond our control. If your activity is cancelled because of the weather,
you will be able to rebook for a date on which you are able to attend. Activity
Superstore is unable to reimburse travel, accommodation or other incidental expenses
incurred by you in attending an activity which is cancelled for any reason.
In case of a problem, please speak to the activity provider on the day, so they
have the opportunity to resolve any problems there and then. Any other complaints
should be addressed with the customer service department at Activity Superstore,
who will take up the problem with the supplier on your behalf.
We reserve the right to change activity prices without notice, provided we inform
you before the activity is booked. Vouchers will not be issued until payment is
collected in full. Prices in our printed material and on our website are inclusive
A person who is not named on the face of the Voucher or activity purchase letter
has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any
terms and conditions of booking.
These terms and conditions do not affect your statutory rights as a consumer, and
are governed by and in accordance with English law. The purchaser and Activity Superstore
agree that any problems fall under the jurisdiction of the English courts. All the
clauses and sub clauses in our terms and conditions are independent of each other.
If one clause or sub clause is invalid or unenforceable, this will not affect any
other clause or sub clause.
The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts,
SG8 6HB. Registered no 3319862
Up to 12 months validity on all vouchers
Over 3000 locations nationwide
Customer Service: 0871 384 1800
Free Standard Delivery