We have tried hard to ensure that descriptions and illustrations used in the voucher packs, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the experience described, and do not form part of any contract between you and Activity Superstore.
Back to top
Where applicable, the price of the voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your voucher and is not available for experiences that take place abroad. Full details of insurance cover are included in your infopack.
Back to top
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of your experience, as this may be shorter than the voucher validity. You will find the expiry date printed on the voucher. You must book and complete your experience prior to the expiry date. If you are unable to redeem your voucher within the validity period, the voucher can be extended for a period of up to six months. A voucher can only be extended once and must be done while the voucher is valid.
Extended vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity. If our website price has increased, you will also be required to pay the difference. Please note that if this voucher was purchased from a third party, or was exchanged from a voucher originally supplied by a third party (i.e. not Activity Superstore), then the extension policy of that third party may apply. You can extend you voucher by visiting www.activitysuperstore.com/extend or calling 0871 3841800.
Back to top
You may exchange the voucher for one of the other experiences from our website. A supplement will be payable if the chosen experience costs more than the original experience, but if your chosen experience is cheaper, we will hold the difference as a credit against another voucher. Should you exchange your voucher, both credit and exchanged voucher hold the original expiry date.
Please note that if this voucher was purchased from a third party, or was exchanged from a voucher originally supplied by a third party (i.e. not Activity Superstore), then the exchange policy of that third party may apply.
Please note you will not be able to exchange your voucher once a date has been booked with a supplier.
Back to top
If you are not satisfied with your voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your voucher.
Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded.
Refunds can not be issued once a date has been booked with a supplier.
Please note that if this voucher was purchased from a third party, or was exchanged from a voucher originally supplied by a third party (i.e. not Activity Superstore), then the refund policy of that third party may apply.
Back to top
Activity Cheques can be exchanged for any experience or gift from our website excluding overseas experiences. A supplement will be payable if the chosen experience costs more than the original experience, but if your chosen experience is cheaper, we will hold the difference as a credit against another voucher. Should you exchange your voucher, both credit and exchanged voucher hold the original expiry date.
Back to top
Experiences are provided by suppliers who are neither employed by, nor acting as agents of, Activity Superstore. Although we have visited many of the suppliers, we are unable to examine all the equipment or facilities of every single supplier, nor are we able to vet every single one of their employees. Consequently, Activity Superstore cannot accept liability for any act or omission or negligence of a supplier, nor any other liability arising out of the provision of the experiences to you. Activity Superstore does not accept liability for damage to property or consequential loss or injury of any kind, except where death or injury is caused by the negligence of Activity Superstore or its servants or agents.
In no circumstances shall Activity Superstore’s total liability for any claim exceed the price of the voucher or product supplied. Experiences are provided by the supplier subject to the supplier’s own terms and conditions, a copy of which will be made available to you on request.
You may be required to send your voucher to the chosen supplier to confirm your booking in advance: if so we recommend you keep a record of your voucher number and use registered post, as your voucher is a valuable document.
Customers should also note that your voucher must be presented on the day, in order to participate in the experience. If lost, we regret that vouchers cannot be replaced.
You may also be required to pay a deposit to a supplier to confirm your booking in advance. This deposit will be credited back upon completion of your experience.
Back to top
For safety reasons, some experiences have certain size, age and health restrictions. Unless otherwise stated the minimum age for any experience is 14. You are required to notify Activity Superstore and/or the Supplier of any relevant medical condition. Our Customer Contact Centre/or the supplier can advise of any restrictions at the time of purchase and/or booking.
Back to top
These are given as a guide only, and you
may be required to wait between different
elements of the activity alongside other
participants.
Back to top
If we cancel your experience, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your experience at short notice and re-book you. We reserve the right to reschedule the timings or location of any experience owing to unavailability of the experience, insufficient numbers making the experience unavailable, and other factors beyond our control.
We reserve the right to discontinue an experience, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative experience of the same value, however, if not we will refund your voucher in full. If you wish to exchange for an alternative experience of a higher value, you will be expected to pay the difference in price.
We also reserve the right to make minor changes to your experience. Examples of minor changes include car specification, or order of experiences on a particular day.
Back to top
You should contact us immediately if you need to change or cancel your booking.
We will do our best to fill the allocated space and avoid supplier cancellation charges, but if we are unable to do so, you may lose your booking. Supplier cancellation policies vary. You will be advised by Activity Superstore if you can rebook through the cancellation cover.
If you need to cancel your experience because of accidental injury/illness to yourself, or a death in your immediate family you should contact Activity Superstore as it may be possible to re-arrange your experience on presentation of a medical or death certificate.
Back to top
Experiences may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your event is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Activity Superstore is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an experience, which is cancelled for any reason.
Back to top
case of a problem, please speak to the experience provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Activity Superstore, who will take up the problem with the supplier on your behalf.
Back to top
We reserve the right to change prices without notice, provided we inform you before the order has been dispatched and payment has been taken. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
Back to top
A person who is not named on the face of the experience voucher or experience purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The Activity Superstore Ltd, Crown Chambers, 34 – 36 High Street, Saffron Walden, Essex CB10 1EP. Registered no 3319862.
Back to top
|
